Frequently Asked Questions


It is highly recommended that you arrive 10 to 15 minutes early before the scheduled time. This small window allows sufficient time for you to complete any remaining patient forms, ensuring a smooth and efficient check-in process.

Additionally, this extra time grants our staff the chance to review your information beforehand, allowing them to better assist you during your visit and promptly address any specific concerns or questions. Remember, being punctual not only helps us provide top-notch service but also ensures that we respect everyone's schedule and minimize delays.

On your first visit, it is essential that you come prepared with a few important items. Firstly, make sure to have your driver's license handy, as identification is required for our records. Additionally, please remember to bring along your insurance card so we can verify coverage and ensure a smooth billing process.

To ensure comprehensive care, having your medical history on hand will greatly assist our healthcare professionals in understanding any pre-existing conditions or previous treatments you may have had.

Lastly, don't forget to bring a form of payment, as we currently accept most major credit cards for your convenience. By keeping these essentials ready beforehand, you can maximize the efficiency of your first appointment and focus solely on receiving top-notch care.

The duration of your initial dental visit can vary depending on several factors. It primarily depends on the specific needs and conditions of your oral health and the treatments required. While some individuals may have relatively straightforward cases that can be addressed within 20 minutes, others might require more comprehensive attention, which could extend the appointment to an hour or even longer.

Factors such as X-rays, thorough examinations, discussions about treatment plans or concerns, and cleaning procedures all contribute to the overall timeframe. Rest assured that regardless of how long it takes, our skilled dental professionals are committed to providing you with high-quality care in every minute spent at our clinic.

At our dental clinic, we understand that some patients may experience nervousness or anxiety when undergoing procedures that may cause discomfort. That's why we take special care to alleviate any concerns with the utmost attention and expertise. To ensure a comfortable experience, we employ effective anesthetic methods for any procedures that might potentially cause discomfort.

Whether it's a simple filling or a more complex treatment, rest assured that our experienced staff will be by your side every step of the way, offering support and reassurance to help you feel relaxed throughout the process. We prioritize both mental and physical comfort for all our patients because we believe in providing comprehensive care while fostering a calming environment within our practice.

We understand that navigating the world of dental insurance can be overwhelming. But at our practice, we strive to make it as easy and convenient for our patients as possible. We are pleased to accept most PPO insurances, ensuring a wide array of coverage options for your dental needs.

If you don’t have insurance or have an ineligible one, fret not! Our caring receptionist will gladly assist you in exploring alternative PPO insurance options suitable for your situation. To further accommodate our patients' financial preferences, we accept various payment methods, including Visa, MasterCard, American Express, and Discovery Card. Cash and checks are warmly welcomed if you prefer more traditional forms of payment.

Yes. We understand that emergencies can happen at any time, and our priority is to ensure the well-being of our patients. During office hours, emergency cases will always be promptly attended to by our skilled team of dental professionals. Whether it's a sudden toothache or a broken crown, we are here to address your immediate concerns and provide you with the necessary care.

We also recognize that urgent situations may arise outside of regular business hours. That's why we have established a reliable system for after-hours emergencies. Should you need immediate assistance when our office is closed, simply dial our office number and listen for the prompt after the beep. By pressing 2 twice on your phone keypad, you will be directly connected to Dr. Jackson, who will personally assist you with your emergency. Please remember that taking swift action during dental emergencies can often make all the difference in preventing further complications or discomfort. If an urgent issue arises even outside office hours, don't hesitate to contact us immediately at (561) 737-6445. Help is just one call away!

At our dental practice, we are committed to providing a comprehensive range of restorative dental procedures to help you achieve optimal oral health and restore the functionality and aesthetics of your smile. We understand that each patient has unique needs, which is why we offer various types of restorative treatments tailored to address specific concerns.

Our services include tooth-colored fillings, which are an ideal solution for repairing cavities or restoring damaged teeth while seamlessly blending with your natural tooth color. For more extensive damage or decay, we offer dental crowns that provide durable protection and support to weakened teeth. These custom-made caps fit over the affected tooth, strengthening it while enhancing its appearance.

In cases where tooth loss occurs, our practice offers state-of-the-art dental implants as a long-term solution. Implants not only replace missing teeth but also stimulate bone growth for improved oral health. Additionally, we specialize in performing root canal therapy when an infection reaches the inner pulp of a tooth, saving it from extraction by removing the infected tissue and sealing it off meticulously.

Yes. We are proud to offer a wide range of cosmetic dentistry services at our dental practice. Our team of highly skilled and experienced professionals understands the importance of a beautiful smile and its impact on your overall confidence. From teeth whitening treatments that can brighten your smile by several shades to porcelain veneers that can transform the appearance of chipped or discolored teeth, we strive to provide you with personalized solutions tailored to meet your unique needs.

Whether you desire a complete smile makeover or just some minor enhancements, rest assured that our cosmetic dentistry services will help you achieve the stunning smile you've always dreamed of.

Maintaining regular dental checkups is crucial for overall oral health. It is generally recommended that individuals visit their dentists every six months or twice a year for routine examinations and cleanings. These periodic visits enable dentists to detect any potential issues early, preventing them from worsening and requiring more extensive treatments.

However, it's essential to note that the frequency of dental visits may vary based on individual needs. Some individuals with specific conditions or risk factors might require more frequent visits as advised by their dentist. Ultimately, consulting with our trusted oral healthcare provider will help determine the ideal frequency for your dental visits tailored specifically to your unique circumstances and requirements!


1975 Sansburys Way STE 112,
West Palm Beach, FL 33411

Office Hours

MON - THU1:30 pm - 7:00 pm

FRI9:00 am - 12:00 pm

SAT - SUNClosed